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(as of Jan 09, 2025 18:08:33 UTC – Details)
This international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.
Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.
After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.
Step-by-step, Voss show you how to:
Establish Rapport Create Trust with Tactical EmpathyGain the Permission to Persuade Shape What Is Fair Calibrate QuestionsTransform Conflict into CollaborationSpot LiarsCreate Breakthroughs by Revealing the Unknown Unknowns
Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.
Customers say
Customers find the book easy to read and well-written. They appreciate the practical advice and insights that can be applied in various areas of life. The book provides a good primer on understanding negotiations and breaking down tactics into digestible, actionable insights. It tells intriguing stories about the author’s experiences and explains the theories of negotiation from there. Customers describe the book as relatable and interesting, with an empathetic approach to problem solving. Overall, they find the content engaging and educational, bringing together a lot of content in a concise and digestible manner.
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